A prepaid meter is a device that allows users to pay for electricity or water before using it—just like topping up airtime. This helps you avoid large, unexpected utility bills.
Landlords are protected from unpaid utility bills. Tenants can monitor and manage their consumption easily with a user-friendly meter display.
No. The Eligugu prepaid sub-meter is installed downstream from your main Eskom or municipal meter.
Once your meter is installed, fill out and send our registration form to metering@eligugu.co.za or WhatsApp it to +27 63 036 6604. The meter won’t accept tokens until it’s registered.
STS stands for Standard Transfer Specification, ensuring compatibility between meters and vending systems. It was introduced by Eskom to streamline prepaid metering.
Consult your qualified electrician or plumber—they can help you select the best option for your property.
Costs include the purchase of the meter and the fee charged by a certified installer. Eligugu does not charge any connection fees.
To comply with the Rental Housing Act, tariffs help ensure landlords recover costs without making a profit from utilities.
Tariffs are based on municipal or Eskom rates. If you’d like to adjust them, download our Change in Tariff form at www.eligugu.co.za and follow the instructions.
Yes! Contact us at 011 241 4880 or metering@eligugu.co.za to update your tariff settings.
Download the banking detail change form from our website or contact us for assistance. Submit the completed form with the old and new account information.
Get the form from our website or call us. Send it back with ID/passport copies and the deed of transfer/letter of authority.
Contact your current provider for a key change token.
Call Eligugu at 011 241 4880 with your token to begin switching.
Input both key change tokens into your meter.
No. We collect tenant payments and transfer them to property owners, who then settle their own accounts.
We make payments by the third working day of each month.
The new owner should contact us immediately after transfer to update the meter ownership.
Buying Tokens
Buy tokens via banking apps, in stores, or through the Eligugu App.
Using the Eligugu App is the most cost-effective option—it comes with 0% convenience fees.
Via SMS, email, or screen display through the app. Physical stores give a 20-digit token or voucher.
Send your meter number to WhatsApp +27 63 036 6604 or call 011 241 4880 for a resend.